Standard terms and conditions for consumer purchases of goods over the Internet

1. Introduction
These terms and conditions apply to consumer purchases of goods over the Internet from Thomsen Rampestreker. The terms and conditions have been drawn up in accordance with current Norwegian consumer legislation, including the Right of Withdrawal Act, the Consumer Purchase Act, the E-commerce Act, and the Marketing Control Act.

Seller
Company name: Thomsen Rampestreker
Organization number: 935352355
Address: Badehusgata 16, 4014 Stavanger 
Email: Rampestrekerdesign@gmail.com
Website: Rampestreker-design.no

Buyer
The buyer is the consumer who places the order on the website.

2. Price
All prices on the website are stated in Norwegian kroner (NOK) and include value added tax (VAT). The total cost of the purchase will be shown before the order is confirmed and includes all costs associated with the purchase, such as postage, shipping, and any fees.

3. Formation of Agreement
The agreement is binding on both parties when the buyer has sent their order, and the seller has confirmed the order with an order confirmation. The order confirmation is sent by email shortly after the order is received.

4. Payment
You can pay safely and easily with Vipps, bank card (Visa/Mastercard), or other payment solutions such as Google Pay and PayPal. The amount will be debited from your account either immediately upon purchase or at the time of dispatch, depending on the selected payment method. All payments are handled securely through our cooperation partners.

5. Delivery
Delivery is made to the address provided by the buyer when ordering.
Normal delivery time is up to 3 weeks from the order date. If delivery is delayed, the buyer will be notified as soon as the seller becomes aware of this, along with information about the new expected delivery time.

6. Right of Withdrawal
The buyer has the right to withdraw from the purchase in accordance with the Right of Withdrawal Act. The withdrawal period is 14 days and runs from the day the buyer receives the goods. To exercise the right of withdrawal, the buyer must give the seller written notice before the withdrawal period expires. The buyer covers the costs of return, unless otherwise agreed. The goods must be returned in their original condition and packaging.
The seller shall refund the purchase price within 14 days after the goods have been received in return.

7. Complaints
If there is a defect in the goods, the buyer must, within a reasonable time after discovering the defect, give the seller written notice (complaint). The complaint period is two years, or five years if the goods are intended to last significantly longer.
If there is a defect, the buyer may demand repair, replacement, price reduction, or cancellation of the purchase, in accordance with the Consumer Purchase Act.

8. Personal Data
The seller processes personal data in accordance with the Personal Data Act. The information collected is only used to complete the purchase and provide customer service. The information will not be shared with third parties without the buyer's consent, unless it is necessary to fulfill the agreement.

9. Disputes
Disputes shall be attempted to be resolved amicably. If this is not successful, the buyer may take the case to the Norwegian Consumer Authority or the Norwegian Consumer Complaints Board. Disputes may also be brought before the ordinary courts, with the Stavanger District Court as the venue.

10. Contact Information
For questions, complaints, or withdrawal:
 Email: rampestrekerdesign@gmail.com